When Good Service Representatives Do Bad Things
Don't take your customers for granted.
Interesting when the economy does well how customers can be taken for granted with so many customers to choose from, organizations quickly forget those that placed them in their current state - customers. Ironically, the cost of acquisition to keep a client is less costly than trying to find a new one. This white paper discusses how delivering an experience that is satisfying to customers drives both repeat visits and improved profitability.
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