HR White Papers

White Papers from leading HR experts provide great insight and research on timely relevant HR topics.

Who's Your CMO (Chief Morale Officer)?

June 5, 2019

HINT: Look in the Mirror! Leaders find themselves wearing many hats. Employees look to leaders as a focal point for how things are going in the company, both in good times and in trying times. Leaders have to stay the course and keep a calm appearance and remain optimistic. This white paper reviews one of the many hats that a leader needs to keep on straight – the role of the chief morale officer.

Employee Motivation: People Are Not Pets

May 29, 2019

Do incentives work or not? Employees are motivated by many different things. Oftentimes they are offered rewards for being more motivated or showing more motivation on the job. However, a recent article explains that when people are rewarded for accomplishing something, they also are likely to lose enthusiasm in what it was that needed to be done to get the reward. Incentives may help achieve a short-term goal but will it help in the long run? This white paper reviews why the common thought of giving treats for tricks doesn’t work the same way for people as it does for pets.

What Good Managers Know About Holding Their Sales Team Accountable

May 8, 2019

Do you know the key to sales training success? Every employee has their own idea of what makes a good manager however not everyone’s idea is what is best for the team. In the world of sales the proof of a good manager is a successful sales quarter every time. There are many pieces of the puzzle to create such a level of success. This white paper reviews what being a good manager looks like and how to increase accountability in the workplace.

Benefits of Pre-Employment Testing?

May 8, 2019

Do more than rely on a gut feeling. Does your company use pre-employment testing when going through the hiring process? Why not? There is an abundance of evidence of the benefits that pre-employment testing can provide a company. This white paper reviews some important reasons to use pre-employment testing and provides answers to the questions most managers and executives have regarding employment tests.

Hiring Highly Motivated Employees Using Employment Testing

May 1, 2019

What are your misconceptions about employee motivation? What company wouldn’t want to increase their odds of hiring a highly motivated employee? Pre-employment testing can help reveal details about potential employees including what motivates them. And it’s not always money like most managers think. This white paper reviews pre-employment testing and how it can help a manager see what position would be the best fit for the potential employee.

Global Talent Stream

April 24, 2019

Fast-track work permits to fuel Canada's innovation strategy. The Global Talent Stream began in June 2017 and lets skilled workers, which have an arranged employment within an in-demand position, to secure a work permit once their eligibility is approved. This white paper reviews this program and explains how the Global Talent Stream offers a potential route to employees to continue working within the organization in North America.

Know Your Why: Become an Ultimate Sales Pro

April 17, 2019

What keeps ultimate sales pros motivated? Salespeople want to do their job to the best of their ability. But a job in sales isn’t always easy and if you have been in sales for a while you already know that to be true. So what exactly is it that keeps salespeople going and turns them into an ultimate sales professional? In this white paper our author, Paul Cherry, provides two answers to that questions and explains how to know your why.

The Voice - It's the Front Line of Customer Service

March 27, 2019

Is your company providing value-added service? Unfortunately customers learn the hard way whether or not a company is willing to provide value-added service. When a customer calls they have a certain level of expectation regarding the outcome of the call. When a customer service team provides more than what the customer expected there is gem - value-added service. This white paper reviews how choice of words and tone of voice can make or break a customer exchange and provides tips on how to become a better communicator.

Disciplining Disabled Students in Compliance with Section 504

February 6, 2019

Disabled students are generally subject to a school’s disciplinary codes. Section 504 requires school districts to consider a student’s disability before disciplining the student under its generally applicable disciplinary policies. This includes considering whether it should exempt a disabled students from its disciplinary code and a requirement that public schools conduct manifestation reviews before suspending a student from more than ten consecutive days. This white paper reviews why a student’s disability does not necessarily mean the student is exempt from compliance with a school’s disciplinary policies or code of conduct; and discusses Section 504 and extracurricular athletics.

Who Killed Project Management?

November 14, 2018

A Baker’s Dozen of Project Management Do’s and Don’ts Whether your project is producing the annual department meeting, building a stretch of the Interstate, or creating software for the next Mars rover, the fundamental rules of good project management always apply. Read this white paper and receive project management do’s and don’ts to help your project run smoothly.