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Frequently Asked Questions

What are my payment options?

We accept VISA, Master Card, American Express on all online orders.

Contact our support team for orders that are tax exempt, require a PO/invoice/check, or if you need additional support on your order.

Customer Support: 866-352-9539

Is your shopping cart secure?

You can shop confidently. We use industry standard encryption and security measures to ensure your data is safe with us.

Can I register more than one attendee at a time?

Certainly. Increase the quantity next to the seminar you intend to the number of people you would like to attend.

Where do I add attendee names?

During the checkout process, fields are provided to enter all attendee names.

What is the order cancellation policy?

Memberships
You may cancel a membership within seventy-two (72) hours of your order for a full refund. If a course is accessed during your membership, your right to a refund is waived.

Membership licenses may not be transferred. If you would like additional licenses, please contact us at [email protected]

Products / Live Webinars / Seminars
If you wish to cancel any unviewed and unshipped product, live webinar or seminar, cancellations must be received within seventy-two (72) hours of your purchase to receive a full refund.

For paid purchases of a single live webinar or seminar, you may transfer your registration to an alternate event or send a substitute attendee to the event in your place. Notice of a transfer or substitution must be provided to Lorman in advance of the originally purchased event. If you cannot attend your live webinar or seminar, you may substitute your registration amount for a recording, if available, at no additional charge.

Onsite Training
If you cancel an onsite training session five or more business days prior to the event, you may receive a refund of half the deposit. Cancellation within five business days of the event will result in a forfeiture of the deposit.