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Sponsored by Lorman Education
Product ID: 408971EAU
Credit & Course Provided by:

Building Trust With the Human Resource Department

OnDemand Webinar (59 minutes)

Learn the four elements of trust required for an effective HR Department and how to build and maintain that trust within your organization.Trust is the glue that is required for a good relationship with an organization's employees. The Human Resource Department must be able to recognize the signs that employees do not trust its policies and actions. Participants will learn the definition of trust and what elements are part of trust. At times, a Human Resource Department must rebuild trust. This material will provide you with practical ways to restore trust will be presented. At times, it is necessary to communicate bad or unpopular news. Methods on how to communicate difficult information will be considered. The concept of how organizational justice affects business and organizations will be introduced. Finally, the difference between trust and persuasiveness will be compared and its practical application in the workplace.


Bob Churilla, Conflict Resolution Professionals Group


What Is Trust?

• A Definition

• What Makes up Trust

Trust and the Human Resource Department

• Symptoms of Lack of Trust

• Reduced Productivity

• High Employee Turnover

• Less Effectiveness in Reducing New Employees

• Reduced Feedback and Communication

Elements of Trust

• Consistency

• Compassion

• Communication

• Competency

Rebuilding Trust in the Human Resource Department

• Make the Business Case for Trust

• Seek Data That Shows the Cost of Lack of Trust

• Become More Aware of Issues Affecting Employees

• Become More Responsive

• Promote Active Listening

• Proactively Communicate Actions/Issues Affecting Organization

• Practice Transparency

• Work on Productivity

Communicating Through Difficult Circumstances

• Layoffs

• Bad Economic News

• Pay and Benefit Cuts

• Unpopular Change Initiatives

• Discipline of Employees

• Conflict in the Organization

The Concept of Organizational Justice

• Three Types of Organizational Justice: Procedural, Interactional and Distributive

• Handling Employee Complaints and Grievances

• Fair Rewards System

Difference Between Trust and Persuasiveness

• Connection Between Trust and Persuasiveness

• Being Truthful in Dealings

• Address Weaknesses in Assertions

• Words and Actions Must Be Consistent

• Character Is a Form of Persuasion

Outside Interventions

• Training

• Coaching

• Mentoring

• Mediation

• Outside Facilitation