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Product ID: 408265EAU
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Understanding the Difference Between a Serious Complaint and Employee Drama

OnDemand Webinar (89 minutes)

Learn how to evaluate employee complaints and how to determine when to investigate them.How an employer handles employee complaints is important not only from a legal perspective, but because it sets the tone and helps to create a healthier workplace. Employees, however, raise complaints about many issues, some of which might seem frivolous to management. The ability to conduct intake on all complaints and to determine which ones should be fully investigated is an art form and this material will help you fine tune your skills. During this topic we will explore employee complaints and how employers should evaluate them, categorize them, and determine when to investigate them.


Stephanie K. Rawitt, Clark Hill PLC


What Is the Complaint About?

• What Are the Allegations Raised by the Employee?

• Serious Allegations That Involve Legal or Ethical Issues - How to Identify

• Minor Allegations - How to Identify

How Has Your Organization Handled Similar Employee Complaints?

• Did You Investigate Similar Allegations in the Past?

• Do You Have a Protocol in Place?

• Maintain Records

Does the Allegation Demonstrate a Pattern?

• Review Records of Past Complaints

• Are There Similar Complaints About the Same Issue or by the Same Employee?

• Look for Repeated Issues as They Could Be Red Flags

Does the Complaint Involve Multiple Employees?

• Is the Complaint About Co-Workers?

• What Do Such Complaints Suggest?

• Are Interviews Required

Investigation Protocols

• Who, What, When, Where, How?

• Documentation

• Conclusions