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Sponsored by Lorman Education
Product ID: 405629EAU
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Investigating Complaints That Are Entangled With Performance Issues

OnDemand Webinar (89 minutes)

Gain an understanding of the various types of complaints made by employees and different techniques on how to conduct investigations.

It can be extremely difficult to determine why an employee made a complaint to a supervisor or human resources. This can be even more of a challenge when the complaining employee has a track record of poor performance. Was the employee motivated to complain so that he has leverage to negotiate a more favorable exit package? In the alternative, was the employee being treated in a disparate manner as compared to other employees? Employers need to know if a supervisor is treating one class of employees different from another. This material explores various types of complaints made by employees and different techniques for conducting investigations. This information also explores the benefits of early resolution, including when appropriate, mediation. Review steps that can be taken to reinforce trust in the employer which is essential given the current climate.


David G. Gabor, The Wagner Law Group


War Stories Involving Poorly Conducted Investigations

Creating a Best in Class Complaint Program

• Illegal Harassment

• Bullying

• Disparate Treatment

• Benefits of Good Investigations

Reasons Why an Employee With a Track Record of Poor Performance Might Complain

• Possible Reasons for Making a Complaint

• Steps to Understand the Complaint

• Potential Documents to Review

• Potential Witnesses to Interview

• Deciding Who

Conducting a Best in Class Investigation

• Proper Training

• Documentation

• Setting the Stage for Interviews

• Avoid a Conflict of Interest

• Confidentiality

• What to Do With the Completed Investigation

Top Ten List of Takeaways

Additional Formats

Audio & Reference ManualMore Info
MP3 DownloadMore Info