Investigating Complaints That Are Entangled With Performance Issues
1 hour 5 minutes
Gain an understanding of the various types of complaints made by employees and different techniques on how to conduct investigations.
This program will unpack the competing complaint made by the employee together with the performance issues. Was the employee motivated to complain so that he has the leverage to negotiate a favorable exit package? In the alternative, was the employee treated in a disparate manner as compared to other employees?
Employers need to know whether the supervisor is treating one class of employees differently from another. Employers can’t address issues if they do not know that they exist. You will learn how to approach challenges when the manager points to poor performance while the employee complains of discrimination. We will also explore the benefits of early resolution, including mediation when appropriate, and review the necessary steps to reinforce trust in the employer.
• You will be able to review how to gather as much information as possible.
• You will be able to discuss being objective.
• You will be able to explain possible reasons for making a complaint.
• You will be able to identify how to conduct a best in class investigation.