Understanding the Difference Between a Serious Complaint and Employee Drama
1 hour 30 minutes
Learn how to evaluate employee complaints and how to determine when to investigate them.
How an employer handles employee complaints is important not only from a legal perspective, but because it sets the tone and helps to create a healthier workplace. Employees, however, raise complaints about many issues, some of which might seem frivolous to management. The ability to conduct intake on all complaints and to determine which ones should be fully investigated is an art form and this material will help you fine tune your skills. During this topic we will explore employee complaints and how employers should evaluate them, categorize them, and determine when to investigate them.
• You will be able to describe employee complaints that should be investigated.
• You will be able to discuss how employers should evaluate employee complaints.
• You will be able to explain the importance of consistency in how employee complaints are handled.
• You will be able to recognize when an employee complaint raises issues of legality or ethics.
To register for this live webinar please dial 866-411-6211.