Understanding the Americans with Disabilities Act (ADA) Interactive Process
1 hour 30 minutes
Learn steps you can take to help protect your company in the event of a request for reasonable accommodations or a disability discrimination charge.
This topic will provide you with a practical understanding on how to handle reasonable accommodations requests and the interactive process made by employees who claim they have a disability or were injured at work or are at high risk for complications or serious illness from COVID-19, including questions which may be asked of employees; prohibited inquiries to employees; scope of request for medical records to confirm disability; figuring out what is a reasonable accommodation; how to document requests for reasonable accommodations; and communicating effectively with employees as part of the interactive process. This material will help human resources, workers’ compensation liaisons, and management to understand the employee’s rights and obligations and the employer’s rights and obligations under the ADA and provides tips and proactive steps that employers can take to help protect the company in the event of a request for reasonable accommodations or a disability discrimination charge.
• You will be able to explain the employer’s duty to engage in an interactive dialogue.
• You will be able to define the process for obtaining information from the employee and from a health care provider.
• You will be able to recognize the employer’s duty relating to employees at high risk of serious complications from COVID-19.
• You will be able to identify options for a reasonable accommodation.