The Voice - It's the Front Line of Customer Service
Is your company providing value-added service?
Unfortunately customers learn the hard way whether or not a company is willing to provide value-added service. When a customer calls they have a certain level of expectation regarding the outcome of the call. When a customer service team provides more than what the customer expected there is gem - value-added service. This white paper reviews how choice of words and tone of voice can make or break a customer exchange and provides tips on how to become a better communicator.
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