Seminar ID: 108142

The Voice - It's the Front Line of Customer Service

The Voice - It's the Front Line of Customer Service

Is your company providing value-added service?

Unfortunately customers learn the hard way whether or not a company is willing to provide value-added service. When a customer calls they have a certain level of expectation regarding the outcome of the call. When a customer service team provides more than what the customer expected there is gem - value-added service. This white paper reviews how choice of words and tone of voice can make or break a customer exchange and provides tips on how to become a better communicator.