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HR White Papers

White Papers from leading HR experts provide great insight and research on timely relevant HR topics.

HRSA to Enforce 340B Program Oversight of Drug Manufacturers Next Year and Share 340B Ceiling Prices with Covered Entities - Free

April 24, 2019

Two announcements could have broader implications. The Health Resources and Services Administration published two announcements in late 2018. The focal point of these announcements surrounds the agency’s plans to heighten oversight of drug manufacturers under the 340B drug pricing program, as well as clarity for the 340B ceiling prices for covered entities. This white paper outlines the HRSA's these announcements and their implications for covered entities.

Global Talent Stream - Free

April 24, 2019

Fast-track work permits to fuel Canada's innovation strategy. The Global Talent Stream began in June 2017 and lets skilled workers, which have an arranged employment within an in-demand position, to secure a work permit once their eligibility is approved. This white paper reviews this program and explains how the Global Talent Stream offers a potential route to employees to continue working within the organization in North America.

Know Your Why: Become an Ultimate Sales Pro - Free

April 17, 2019

What keeps ultimate sales pros motivated? Salespeople want to do their job to the best of their ability. But a job in sales isn’t always easy and if you have been in sales for a while you already know that to be true. So what exactly is it that keeps salespeople going and turns them into an ultimate sales professional? In this white paper our author, Paul Cherry, provides two answers to that questions and explains how to know your why.

The Voice - It's the Front Line of Customer Service - Free

March 27, 2019

Is your company providing value-added service? Unfortunately customers learn the hard way whether or not a company is willing to provide value-added service. When a customer calls they have a certain level of expectation regarding the outcome of the call. When a customer service team provides more than what the customer expected there is gem - value-added service. This white paper reviews how choice of words and tone of voice can make or break a customer exchange and provides tips on how to become a better communicator.

Mistakes to Avoid When Conducting Witness Interviews - $3.00 Free for Silver Members Free for Gold Members 

March 27, 2019

Everyone makes mistakes ... not preparing your client shouldn't be one of them. Hopefully, one learns from their mistakes and does not repeat them. An excellent opportunity, during the interview process, is to share the common mistakes made by witnesses with your interviewee. While, admittedly, the witness has a lot to consider, and these are just one more layer superimposed upon all the other things discussed during the interview, it is likely that the witness will embrace most of the concepts discussed. This white paper reviews the most egregious mistake is that of failure to prepare the witness beforehand; and discusses how to avoid that happening.

CMS Softens Physician Inpatient Order Documentation Requirement - Free

March 13, 2019

What are the implications for providers? The Centers for Medicare & Medicaid Services, as of 10/1/18, eliminated the requirement that a signed physician order needs to be in the medical record to set up inpatient coverage. It may seem like this change in guidance does away with one technical basis for denials, however it doesn’t remove the need for evidence that a physician judged a patient in need of inpatient services. This white paper reviews this changed in requirements; and discusses implications for providers.

Basics of Construction Insurance: Commercial General Liability Insurance - Free

February 27, 2019

Do you know how much your policy language controls? On almost every construction project the contractor and subcontractors are required to provide some form of liability insurance coverage. In most construction contracts the general contractor and the subcontractors are to maintain liability insurance to protect against unforeseen events. A Commercial General Liability Insurance or a Comprehensive General Liability policy, both commonly referred to as a “CGL” Policy, are the most common in the market. This white paper reviews property damage, policy period and triggers, and exclusions typically involved in construction claims.

DOJ Settlement Highlights False Claims Act Risk for Skilled Nursing Facilities - Free

February 27, 2019

$10 million settlement avoided a trial with false claims accusations. The settlement in this case identifies the commitment of skilled nursing facilities to watch carefully that they are providing the appropriate level of therapy services to residents. This white paper discusses the Supreme Court case and reviews the False Claims Act and how to perform an internal review.

Disciplining Disabled Students in Compliance with Section 504 - Free

February 6, 2019

Disabled students are generally subject to a school’s disciplinary codes. Section 504 requires school districts to consider a student’s disability before disciplining the student under its generally applicable disciplinary policies. This includes considering whether it should exempt a disabled students from its disciplinary code and a requirement that public schools conduct manifestation reviews before suspending a student from more than ten consecutive days. This white paper reviews why a student’s disability does not necessarily mean the student is exempt from compliance with a school’s disciplinary policies or code of conduct; and discusses Section 504 and extracurricular athletics.

Syndicated Debt Transactions - London, European Union - Free

January 23, 2019

It is necessary in all syndicate transactions to contemplate the possibility of a lender defaulting on its obligations. Increasingly complex protocols are being included for lender default, largely as a consequence of lender failures during the credit crisis. Consideration will need to be given to the nature of the syndicate, the participation by individual members, the consequences of a syndicate member failure or default, and the willingness of other syndicate members to take up responsibilities in these circumstances. These will depend upon the nature of the syndicate participants, in many cases, and on the requirements of the issuer as to assurance of full syndicate participation. This white paper reviews definitions of lending terms, majority lenders' instructions, and required consents.