How to Provide Exceptional Customer Satisfaction at Work and Home

Nancy Stampahar
February 21, 2010 — 2,502 views  

With the abundance of choices in today's environment, providing exceptional customer service is a must if an organization wants to gain the competitive advantage and increase sales or if a person wants to maintain their job and healthy relationships with co-workers, significant others, families and friends.  Every organization needs increased sales and loyal customers. Every person needs people in their lives.  Customer service skills are very much like interpersonal, life skills where each person at work and home needs to be treated like a customer.

While it is possible to have businesses and relationships exist without providing exceptional customer service, it is not possible to have truly satisfied customers and relationships without the extra effort.  The interactions become transactions and situations that are needed for survival but they may not be gratifying.  Wouldn't your workplace and personal worlds be more productive, positively responsive, healthier and happier with greater customer and personal satisfaction?  Individually and organizationally you can bring greater satisfaction.

Customers and People Are Satisfied When:

  1. You are respectful of their time, circumstances and feelings.
  2. You are knowledgeable, dependable and trustworthy.
  3. You are thoughtful, kind, engaging and friendly.
  4. You are honest, authentic and open minded.
  5. You are flexible, resilient and make an effort to remove obstacles and resolve problems. 
  6. You listen, demonstrate empathy and compassion.    
  7. You communicate expectations, boundaries and needs.
  8. You are self-aware, mature and positive.
  9. You genuinely show you care about them.
  10. You admit your mistakes and take responsibility for them.

Ask your customers, employees, friends, significant others and family members if you do or do not consistently demonstrate these customer satisfaction best practices.  Their answers will let you know where you are now.  Then, it will be up to you make the appropriate changes within your organization and yourself to reach the goals you want to achieve.  You cannot expect or wait for others to change if they do not want to.  You can only change yourself and your responses to people or situations.  It's up to you, and you can do it!

With the abundance of choices in today's environment, providing exceptional customer service is a must if an organization wants to gain the competitive advantage and increase sales or if a person wants to maintain their job and healthy relationships with co-workers, significant others, families and friends.  Every organization needs increased sales and loyal customers. Every person needs people in their lives.  Customer service skills are very much like interpersonal, life skills where each person at work and home needs to be treated like a customer.

While it is possible to have businesses and relationships exist without providing exceptional customer service, it is not possible to have truly satisfied customers and relationships without the extra effort.  The interactions become transactions and situations that are needed for survival but they may not be gratifying.  Wouldn't your workplace and personal worlds be more productive, positively responsive, healthier and happier with greater customer and personal satisfaction?  Individually and organizationally you can bring greater satisfaction.

Customers and People Are Satisfied When:

  1. You are respectful of their time, circumstances and feelings.
  2. You are knowledgeable, dependable and trustworthy.
  3. You are thoughtful, kind, engaging and friendly.
  4. You are honest, authentic and open minded.
  5. You are flexible, resilient and make an effort to remove obstacles and resolve problems. 
  6. You listen, demonstrate empathy and compassion.    
  7. You communicate expectations, boundaries and needs.
  8. You are self-aware, mature and positive.
  9. You genuinely show you care about them.
  10. You admit your mistakes and take responsibility for them.

Ask your customers, employees, friends, significant others and family members if you do or do not consistently demonstrate these customer satisfaction best practices.  Their answers will let you know where you are now.  Then, it will be up to you make the appropriate changes within your organization and yourself to reach the goals you want to achieve.  You cannot expect or wait for others to change if they do not want to.  You can only change yourself and your responses to people or situations.  It's up to you, and you can do it!

Nancy Stampahar

Website

Nancy Stampahar inspires people into action with her enthusiasm and lemons to lemonade wisdom and expertise. She is the author of the 2009 IPPY Award winning self-help, inspirational book, peace, love and lemonade: a recipe to make your life sweeter and a sought-after organizational development consultant, trainer and speaker. Nancy solely owns and directs her business Silver Lining Solutions. She earned her BSBA in human resource management from Robert Morris University, after she decided to make lemonade. She received the 2009 Joe Ott Award from ACHIEVA, which serves people with disabilities in recognition of outstanding vision, volunteer leadership and generosity of spirit.